The Hedges Medical Centre
Pasley Road
Tel:  0116 225 1277
Fax: 0116 295 1146

Changes to repeat prescription ordering

Ordering repeat prescriptions

What is changing?

The way repeat prescriptions are ordered is changing for patients of The Hedges Medical Centre. From 1st November 2019you will have to order your repeat prescriptions directly from The Hedges Medical Centreand not your high street or internet pharmacy or appliance contractor.

What is not changing?

If you already order repeat prescriptions directly through your GP practice this change will not affect you.

When you order your repeat prescription directly through The Hedges Medical Centre, your pharmacy will continue to collect or receive your prescription as before. Pharmacies may also continue to deliver your prescription if they offer this service.

Why is this change happening?

In Leicester City we are moving away from pharmacists ordering on behalf of patients, to ensure that excess medicines are not being ordered. This brings the city into line with the rest of Leicestershire and Rutland, where a similar change has previously been made.

For most people, being in charge of their own repeat prescriptions means that they only get the medicine they need at the time they need it. This can help prevent the build-up of unused or old medicines at home, which prevents waste and saves valuable NHS resources.

Estimates suggest that unused or partially used medication costs the NHS £300million each year, a figure which could pay for over 11,000 more community nurses or nearly 20,000 more drug treatment courses for breast cancer.

How do I order my prescription through my GP practice?

You can order repeat prescriptions through The Hedges Medical Centre,online, by post, or in person by using the tick slip, which is the right-hand side of your prescription which lists your current repeat medication.

The online route, through the NHS GP Online service, is quick and easy to set up and enables you to book GP appointments and view some of your medical records, as well as manage your prescriptions. You simply need to speak to staff at your GP practice, who will talk you through the process. Once set up to access GP services online, you can download the NHS app so you can order repeat prescriptions from your mobile phone.

Research carried out by NHS England indicates that 85% of people who use the service say that ordering prescriptions online is straightforward.

What are you doing to help patients who will find it difficult to order their own prescriptions?

We know that some patients may find it difficult to order prescriptions themselves and we are taking steps to identify these patients, so that they will still have the option to have their repeat prescriptions ordered for them. We are also encouraging any patients or carers to speak to us if they will find it difficult to order their prescriptions themselves. We do not want vulnerable patients to be disadvantaged by this change.

An “Exemption from Repeat Prescribing Changes” form is available for patients requesting help ordering their repeat medication. This form will be available at the GP practice and may also be available from your local pharmacy. Patients should complete the form and return it to their GP practice. Any exemptions will be subject to agreement by the GP practice.

Find out more on the Leicester City CCG website  


The Hedges Medical Centre

Pasley Road
Tel:  0116 225 1277



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